New enquiry, asked the price, trial offered, booked, paid. Nothing slips through.
Price, timing, "is online as good?", with the answers that have actually led to sign-ups before.
A trial, a call or a real open slot, at the right moment, instead of waiting for the customer to ask.
Book, sign and pay without leaving the chat.
With a follow-up written for that person.
Enquiries this week, how many booked and paid, and which questions are costing you customers.
Parents who ask about online classes book 40% less often.
Suggested fix: add results proof to the reply.
Plaza drafts every reply; you send, edit or rewrite. Every edit teaches it.
When your edits show it got something wrong or missed a fact, it suggests an update for you to approve.
"You changed the trial price to US$35 three times. Update it everywhere?"
When you've approved almost all of its drafts for a type of conversation unchanged, say price questions, it offers to handle those on its own. Refunds, complaints and anything involving money always wait for you.
From what customers ask, how they respond, and who goes on to book and pay, it suggests better ways to handle each type of conversation and new facts to add, again for your approval.
When someone goes quiet, Plaza follows up at the right moment with a message written for that person and that conversation. It learns which timing and messages bring people back, and keeps improving its follow-up approach.
WhatsApp, email and Telegram (plus your website chat) in one place, for you and your team. Each customer's page shows every conversation across channels, where they first found you, what they asked, and their bookings and payments.
Connected to your tools, Plaza can book the trial, send your invoice for online signing, share a payment link (card or PayNow), and update your customer records. After they join, it reschedules within your rules, arranges make-up sessions, and sends reminders and renewals, writing every change back to your calendar and booking system.
Money actions are approved by you before they go out.
Works with Google Calendar and Sheets, booking tools, Stripe and your CRM. Run on something custom? We'll connect Plaza to your own system for you.
Send drafts in one tap, approve an invoice, answer a tricky question, check a customer's history, between lessons or on the go.
We'll email you when Plaza opens, starting with the businesses it fits best.
You're on the list.
We'll email you when Plaza opens, starting with the businesses it fits best.